Refund Policy

Below is our policy for refunds and returns for all of our services. We generally hold a ‘no refunds’ policy, as costs of each order are already incurred once the order has been placed. However, we do respect every client’s individual situation, and try to make as many exceptions as possible. Please use the below information as a guide, and do not hesitate to contact our team of account managers or customer service representatives if you have any queries. We are always here to help.

Refund and returns for Better Health Medical Supplies LTD services:

Custom-designed products: Once the proof is approved and accepted in writing by the client,  we do not offer refunds or returns on custom-designed orders.

Stock products: Once the payment is processed and the order has shipped (within 1 business day of the order placement), we do not offer returns or refunds on stock orders.

Refund and returns for Better Health Medical Supplies LTD services:

Marketing services: We only charge for the marketing budgets that each client sets. If we are unable to spend the entire amount of the budget for some reason, we will only charge for the cost incurred and will refund any funds that were not used.

Design services: We generally do not offer refunds on any of our design services. Our designers work individually with each of our clients to ensure they are happy and clear about the end product which they will be receiving. If you do have any queries or issues regarding one of our design services, please contact your account manager directly.